These Terms and Conditions set out the basis on which Cleaners W1 provides cleaning services to residential and commercial clients. By booking or using any service provided by Cleaners W1, you agree to be legally bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, business, or organisation that requests or receives services from Cleaners W1.
Company means Cleaners W1, the provider of cleaning services.
Services means any cleaning, housekeeping, end of tenancy cleaning, office cleaning, after-builders cleaning, or other related services supplied by the Company to the Client.
Cleaner means any representative, staff member, contractor, or subcontractor engaged by the Company to deliver the Services.
Premises means the property, office, or location where the Services are to be carried out.
The Company provides professional cleaning services to clients within its service area, which includes the W1 district and surrounding areas as determined by the Company from time to time. The specific services, frequency, and duration will be agreed with the Client at the time of booking and confirmed in writing or verbally.
The Company reserves the right to refuse or discontinue any service where it considers that the Premises are unsafe, access is not reasonably available, or the request falls outside the scope of standard cleaning practices.
3.1 Bookings may be requested by the Client through the Company’s accepted communication channels. The Company will confirm availability and provide a quotation based on the information supplied by the Client.
3.2 A booking is deemed accepted only when the Company confirms the date, time, and estimated duration of the Service, and where required, when a booking deposit or full prepayment has been received.
3.3 The Client is responsible for providing accurate details about the Premises, including size, condition, and any specific requirements. The Company’s quotation is based on this information. If on arrival the Premises materially differ from the information provided, the Company may adjust the price, modify the scope of Services, or decline to carry out the work.
3.4 Regular cleaning services may be booked on a recurring schedule. The Client agrees that regular bookings are ongoing until cancelled in accordance with these Terms and Conditions.
4.1 The Client must ensure safe and timely access to the Premises on the agreed date and time. This may be by providing keys, access codes, or ensuring someone is present to grant access.
4.2 If keys are provided, the Company will take reasonable care of them. Keys will be unmarked or coded where reasonably practicable to reduce risk.
4.3 If the Cleaner is unable to gain access to the Premises or is turned away, the visit may be treated as a late cancellation and charges may apply as set out in the Cancellation section.
5.1 The Client must ensure that:
The Premises are safe and suitable for cleaning staff to work in.
Electricity and running water are available during the visit.
Any alarms, locks, or security systems are set up so as not to prevent access or trap the Cleaner inside with no means to exit.
5.2 The Client must inform the Company of any special instructions, delicate surfaces, valuable items, pre-existing damage, or areas to be avoided prior to commencement of the Services.
5.3 The Client agrees not to directly hire or engage any Cleaner introduced by the Company for separate work outside the Company, during the provision of Services and for 12 months thereafter, without the written consent of the Company. If breached, the Company may charge a reasonable introduction fee.
6.1 Prices are determined by the type of service, size and condition of the Premises, and the time required. Quotations may be given as fixed prices or as hourly rates.
6.2 Any quotation is based on the information provided by the Client and on normal cleaning conditions. The Company reserves the right to revise the quotation where the actual condition of the Premises requires significantly more time or work than reasonably anticipated.
6.3 All prices are quoted in pounds sterling. Any applicable taxes will be clearly stated where required by law.
7.1 Payment terms will be confirmed at the time of booking. The Company may require full or partial prepayment, or allow payment on completion, depending on the type of service and Client profile.
7.2 Accepted methods of payment will be specified by the Company and may include card payments, bank transfers, or other cashless methods. The Company reserves the right not to accept cash payments at the Premises.
7.3 For regular cleaning services, payments are usually due on the day of each visit or in advance of a scheduled billing period, as agreed with the Client.
7.4 If payment is not received on the due date, the Company may suspend Services until all outstanding amounts have been settled. The Company may charge reasonable administrative fees and statutory interest on overdue amounts.
7.5 The Client must not withhold payment based on disputes that have not been formally raised with the Company. Any disputes or queries should be communicated promptly for resolution.
8.1 The Client may cancel or reschedule a booking by giving the Company adequate notice. The standard minimum notice period is 24 hours prior to the scheduled start time, unless otherwise specified for particular services such as end of tenancy or one-off deep cleans.
8.2 If the Client cancels or amends a booking with less than the required notice, the Company reserves the right to charge a late cancellation fee of up to 50 percent of the quoted service price, or a minimum charge equivalent to one hour of service, whichever is higher.
8.3 If the Cleaner is unable to access the Premises or is turned away on arrival, this may be treated as a late cancellation and subject to the same charges.
8.4 The Company may cancel or amend a booking where necessary due to staff illness, operational issues, severe weather, or other circumstances beyond its control. In such cases, the Company will offer to reschedule the appointment at the earliest convenient time. The Company will not be liable for any loss arising from such rescheduling or cancellation, other than refunding any prepayments for services not provided.
9.1 The Company aims to deliver services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as reasonably practicable, and in any event within 24 hours of completion for one-off services, or before the next visit for regular services.
9.2 Where a complaint is justified, the Company may at its discretion arrange a re-clean of the affected areas, offer a partial refund, or provide a credit against future services.
9.3 The Client agrees to allow the Company access to the Premises to inspect and, where appropriate, rectify any issues, before engaging a third party or attempting to claim compensation.
10.1 The Client is responsible for securing or removing any cash, jewellery, important documents, and other valuables prior to the Service.
10.2 The Company will not be liable for loss of cash or valuables left in open or obvious places, unless directly caused by proven negligence or misconduct of a Cleaner acting within the course of their duties.
11.1 The Company shall use reasonable care in selecting and training its Cleaners and shall maintain appropriate insurance cover as required by law and standard industry practice.
11.2 The Company’s liability for any loss or damage arising from the provision of Services shall be limited to the lesser of the cost of rectifying the damage and the total fees paid by the Client for the specific service during which the incident occurred.
11.3 The Company will not be liable for:
Normal wear and tear or deterioration of surfaces and materials.
Damage caused by pre-existing defects, poor condition, or unsuitable materials at the Premises.
Discolouration or damage where the Client has not notified the Company of sensitive surfaces or items requiring special care.
Losses resulting from delays, cancellations, or rescheduling due to circumstances beyond the Company’s reasonable control.
11.4 The Client must report any damage or loss alleged to have been caused by a Cleaner within 24 hours of discovery and must provide reasonable evidence and access for inspection. Failure to notify within this timeframe may affect the Company’s ability to investigate and resolve the issue.
12.1 The Company adheres to reasonable health and safety practices. Cleaners are instructed not to undertake tasks that may expose them or others to unreasonable risk, including working at unsafe heights, lifting excessively heavy items, or handling hazardous substances outside standard domestic or office cleaning products.
12.2 The Client must inform the Company in advance of any known hazards at the Premises, including but not limited to structural issues, dangerous equipment, or hazardous materials.
13.1 The Company will handle and dispose of normal household and office waste generated during cleaning activities in accordance with applicable waste regulations and accepted industry standards.
13.2 The Services do not normally include removal or disposal of large volumes of waste, building rubble, clinical waste, hazardous substances, electrical items, or bulky furniture. Any such requests may require a separate quotation and may involve licensed waste carriers where required by law.
13.3 The Client is responsible for ensuring that any waste left for removal is lawful to handle and does not contain prohibited or dangerous items. The Company reserves the right to refuse to handle any waste that it reasonably believes to be hazardous or non-compliant with waste regulations.
13.4 The Client agrees to cooperate with any reasonable requests from the Company intended to ensure compliance with environmental and waste management rules within the service area.
14.1 Unless otherwise agreed, the Company will supply its own cleaning products and equipment suitable for most standard cleaning tasks.
14.2 If the Client requests that specific products or equipment be used, the Client is responsible for providing them and ensuring that they are safe and suitable. The Company will not be liable for any damage arising from the use of products or equipment supplied or specified by the Client.
15.1 The Company collects and processes personal data of Clients for the purposes of managing bookings, delivering Services, handling payments, and improving operations.
15.2 The Company will take reasonable steps to ensure that Client data is kept secure and used only for legitimate business purposes, in accordance with applicable data protection laws.
15.3 The Client has the right to request details of personal data held by the Company and to request correction of any inaccuracies.
16.1 Either party may terminate regular ongoing Services by giving at least seven days notice, unless a different notice period has been expressly agreed.
16.2 The Company may terminate the provision of Services with immediate effect if the Client materially breaches these Terms and Conditions, is abusive towards staff, fails to provide safe working conditions, or repeatedly fails to pay on time.
17.1 The Company may update or amend these Terms and Conditions from time to time. The most current version will apply to all new bookings and, where reasonable, to ongoing Services after notification to the Client.
17.2 Continued use of the Services after any change to these Terms and Conditions constitutes acceptance of the updated terms.
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising from or relating to these Terms and Conditions or the provision of Services by the Company.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any confirmed booking details and service specifications provided to the Client, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous agreements, understandings, or arrangements, whether written or oral.
By booking or receiving Services from Cleaners W1, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.
Make a call and cleaners W1 will provide you with a free quotation. We deliver highest quality cleaning services at revolutionary low prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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