This Privacy Policy explains how Cleaners W1 collects, uses, stores, and protects personal data of its customers and prospective customers. It applies to all individuals using Cleaners W1 services within the Cleaners W1 operating area, including those who make enquiries, request quotes, or enter into a service agreement with us.
Cleaners W1 is committed to processing personal data lawfully, fairly, and transparently, in accordance with the General Data Protection Regulation and applicable data protection laws. This Privacy Policy describes the types of personal data we collect, the purposes and lawful bases for processing, how long we keep data, the use of processors, and the rights you have over your data.
The data controller responsible for your personal data is Cleaners W1. As data controller, Cleaners W1 determines the purposes and means of processing personal data relating to customers and prospective customers who use or consider using our cleaning services in the Cleaners W1 service area.
Cleaners W1 may collect and process the following categories of personal data, depending on how you interact with us and which services you use:
Identification and contact details: name, address, service location, billing address, and similar details that allow us to identify and contact you as a customer or prospective customer.
Communication details: information provided when you contact us for enquiries or support, such as the content of messages and the date and time of communications.
Service details: information about the cleaning services requested or provided, including type of service, property type, preferred dates and times, access instructions where provided, and any notes you choose to share that relate to specific requirements.
Account and booking details: booking history, job references, service frequency, feedback, and records of complaints or compliments.
Payment-related information: limited payment-related data required to confirm that payment has been made or received, such as transaction references and payment method type. Payment card details are not stored by Cleaners W1 when third party payment processors are used.
Technical data: limited technical and usage data that may be collected when you visit our website or digital platforms, such as anonymised or aggregated usage statistics. Where technical data can identify you, we treat it as personal data.
We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us. We may also receive personal data indirectly when a third party makes a booking on your behalf, in which case we will process the information they provide about you in accordance with this Privacy Policy.
Cleaners W1 processes your personal data only where there is a lawful basis under the GDPR. Depending on the context, we may rely on one or more of the following lawful bases:
Performance of a contract: We process personal data to enter into, perform, and manage cleaning service agreements, including booking appointments, providing services at your property, issuing invoices, managing payments, and handling customer communications regarding your booking.
Legitimate interests: We process personal data based on our legitimate interest in operating and improving our cleaning services, maintaining accurate records, responding to enquiries, ensuring service quality, managing our business operations, and promoting our services to existing or recent customers in a proportionate manner. When we rely on legitimate interests, we assess and balance our interests against your rights and freedoms.
Legal obligations: We process personal data to comply with legal and regulatory requirements, including record-keeping, tax, accounting, and responding to lawful requests from public authorities.
Consent: In limited cases, we may rely on your consent, for example for certain types of direct marketing or when required by law for optional communications. Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Cleaners W1 uses your personal data for the following purposes:
To manage customer enquiries, provide quotes, and respond to requests for information about our cleaning services.
To create and manage bookings, schedule cleaners, and deliver cleaning services at the agreed location and time.
To manage billing and payments, including issuing invoices, processing payments through third party payment processors, and maintaining payment records.
To communicate with you regarding your bookings, changes to services, appointment reminders, feedback requests, and customer support.
To maintain and improve our services, including quality control, internal training, and process optimisation.
To keep business and financial records and comply with legal and regulatory requirements.
To send you service-related information and, where permitted, carefully selected marketing communications about Cleaners W1 services that may be relevant to you, subject to your right to object to such communications at any time.
Cleaners W1 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or to meet legal, accounting, or reporting requirements.
In general, contact, booking, and billing information is retained for the duration of our relationship with you as a customer and for a reasonable period afterwards, typically aligned with applicable limitation periods for legal claims and statutory retention periods for tax and accounting records.
Where data is no longer needed for the purposes for which it was collected and no legal obligation requires its retention, it will be securely deleted, anonymised, or removed from our active systems in line with our data retention procedures.
Cleaners W1 may share personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged to provide services that support the operation of our business and the provision of our cleaning services. Examples include:
IT service providers and hosting providers who supply and maintain our business systems, scheduling tools, and data storage solutions.
Payment processors who handle card and online payments securely.
Customer management, communication, and booking platforms used to manage appointments and customer communication.
Professional advisers such as accountants or legal advisers, where necessary for business, legal, or regulatory reasons.
Where we use processors, they only process personal data on our instructions, are subject to confidentiality obligations, and are required to implement appropriate technical and organisational measures to protect personal data.
We may also disclose personal data where required to do so by law or in response to valid requests by public authorities, courts, or law enforcement agencies.
Cleaners W1 does not sell personal data to third parties.
If personal data is transferred outside the United Kingdom or the European Economic Area by or through our processors, we ensure that appropriate safeguards are in place in accordance with data protection law. These may include adequacy decisions, standard contractual clauses, or equivalent protections. Further information about specific safeguards can be provided upon request where applicable.
Cleaners W1 takes reasonable and appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, secure storage, regular review of access rights, staff awareness, and incident response procedures. While we take security seriously, no system can be guaranteed to be completely secure.
As a data subject under the GDPR, you have a number of rights in relation to your personal data processed by Cleaners W1. These rights apply to all Cleaners W1 customers and prospective customers in our service area, subject to certain legal conditions and exemptions.
Right of access: You have the right to request confirmation as to whether we process your personal data and, where we do, to receive a copy of that data together with information about how it is processed.
Right to rectification: You have the right to request that inaccurate or incomplete personal data held about you is corrected or updated.
Right to erasure: You have the right to request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where the accuracy of the data is contested or where you have objected to processing and we are verifying whether our legitimate grounds override yours.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that it is transmitted to another controller where technically feasible.
Right to object: You have the right to object at any time to processing of your personal data based on our legitimate interests, including profiling related to such interests. You also have the right to object at any time to processing for direct marketing purposes.
Rights in relation to automated decision making: Cleaners W1 does not carry out decision making based solely on automated processing that produces legal or similarly significant effects on you.
If you wish to exercise any of your rights, or if you have any questions about how Cleaners W1 processes your personal data, you can contact us using the contact methods made available on our website or service documentation. We may need to verify your identity before responding to your request.
If you have concerns about how Cleaners W1 handles your personal data, we encourage you to contact us so we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence, place of work, or place of the alleged infringement.
Cleaners W1 may update this Privacy Policy from time to time to reflect changes in our processing activities, legal requirements, or business operations. Any significant changes will be communicated where appropriate. The date of the most recent version will be indicated in the policy, and your continued use of our services after changes take effect will signify your acceptance of the updated Privacy Policy.
Make a call and cleaners W1 will provide you with a free quotation. We deliver highest quality cleaning services at revolutionary low prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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